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Digital Banking
Routing number: 221571473
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Personal Loan
Business
Business Digital Banking
Not enrolled? Request more information.
Blocked? Contact us at 1-866-939-8039
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Manage your products and services:
With Digital Banking You Can:
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Manage your Accounts
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Transfer Money
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Make Payments
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Deposit with your Mobile Device¹
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Set up Alerts and Notifications
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Receive e-Statements
Manage your Accounts
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Quickly and safely access your account information
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Review balances and transactions
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Download the transaction history of your deposit accounts, credit cards, loans, and lines of credit
Services for your accounts:
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Create travel notifications
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Cancel and replace your debit or credit card
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Request checking or savings account certifications
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Reorder checks
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Manage stop payments
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Access and download a copy of your e-Statements for up to 18 months
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Request checking or savings account certifications
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Authorize FirstBank to contact you
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Request Auto letters
FREQUENTLY ASKED QUESTIONS
You can log into Digital Banking through the online services section in 1FirstBank.com or directly visiting digitalbanking.1FirstBank.com. Also, you can download the app from the App Store or Google Play.
Signing up for Digital Banking is easy. Access the step-by-step guide that shows you how to do it and start enjoying all its benefits today.
Provides a single experience that adapts to all your devices
Available mobile version that allows easy and secure access through Face ID/Touch ID (iOS) or Fingerprint ID (Android) on devices that have this functionality
Allows you to deposit checks from your mobile device with Depósito Expreso Móvil1
You can transfer money between your accounts and between other FirstBank accounts
You can pay your loans and credit cards with your FirstBank accounts or accounts from other financial institutions in Puerto Rico and the United States
You can pay bills to over 4,000 merchants available with your FirstBank accounts
You can manage and verify your income and expenses with Your Finances module
You can configure and receive alerts and notifications of balances and transactions to the email registered in the platform
You can enjoy additional services for your accounts such as travel notification, cancellation of cards and stop payment of checks, among others
Yes. Once registered in digitalbanking.1FirstBank.com, you can download the Digital Banking app available in the App Store or Google Play. There, you will be able to access your information using your Digital Banking username and password.
Double check that the email account in which you’re looking for the temporary password is the same one registered on Digital Banking
If you’re looking in the correct email account, check the “spam” or “junk” inboxes as your email provider may have incorrectly flagged our message as such
If you still haven’t found or received your temporary password, please contact our Customer Service Center to receive further assistance
Click here and follow the steps to unlock your username.
To delete your profile it will be necessary to contact the FirstLine Solutions Center at 787.725.2511 or 1.866.695.2511.
Your safety comes first. Digital Banking has security parameters to keep your information and transactions protected:
Username and password
Security image
Security questions
PIN number from 4 to 6 digits
Code for transfers
In addition, you can access your information through the mobile application using Face ID/Touch ID or Fingerprint ID for devices that have this service. Similarly, you can configure balance alerts and receive notifications about your activities in your deposit accounts in the recurrence you want or changes made to your personal information.
To set up your fingerprint or face recognition and quickly access your accounts through the app, visit the Configure section in the left menu of the app, press “Other Settings” and scroll to the “Sign in with Face ID/Touch ID” button or in the case of Android, with Fingerprint ID.
In Digital Banking, you will be able to see all the accounts or products you have with FirstBank. These are checking accounts, savings accounts, credit cards, mortgage loans, auto loans, leases, personal loans, lines of credit and reserves, IRAs and CDs.
In the "Services for my accounts" section you can request a copy of checks, copy of account statements, notify a trip, authorize FirstBank to contact you, request a checking or savings accounts certification, order a checkbook, cancel or replace a credit and/or debit card and cancel the payment of a check.
Additionally, if you have a car loan with FirstBank you can request the following: Reference letter, Payoff letter, Auto Title request (applies to conventional loan), Closed date letter, Insurance Unearned Premium letter.
Access the Disclosure of Fees, Terms and Applicable Rates for each product to know the details of the applicable fees for each of the deposit accounts.
You must notify your trip at least 2 business days before its start date.
You will receive checking and savings account certifications within 10 business days.
Transfer Funds
Transfer money with safety and flexibility between your own accounts or to other people no matter where you are.
Types of transfers:
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Between your accounts
Transfer money between your checking or savings accounts
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Between FirstBank accounts
Transfer money to other FirstBank customer's checking or savings accounts*. You can also schedule your transfers to run automatically as often as you need, and on the dates that you want
* The registry of third party accounts is subject to approval by FirstBank, per its discretion.
FREQUENTLY ASKED QUESTIONS
Watch the video tutorial on this section or download the PDF for instructions on the process.
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For added security, a unique 5-character code is sent to your registered email address in Digital Banking to validate that you have requested a transfer to another account before processing the transaction. This code will be required for each transfer to other accounts (not between your accounts). To receive the code in your email, you must press “request code”. Once you receive the code, you must enter it in the space provided and press “accept” to complete the transaction. You can copy and paste the code.
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This code has an expiration period of 5 minutes. Once this time is up, the code will no longer be valid and you will have to request a new code. Each time a new code is requested, the previously issued access code will expire automatically.
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Log in to digitalbanking.1FirstBank.com, press the “Transfer” section and select “Between FirstBank accounts.” In the “To” field, press “New” and complete the required fields.
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You can also add other accounts from the Manage > Other Accounts option.
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You will only be able to add other FirstBank accounts for credit purposes; you may not debit from these accounts.
The registry of third party accounts is subject to approval by FirstBank, per its discretion.
Yes, you can schedule transfers through digitalbanking.1FirstBank.com in the Transfers section. Choose the type of transfer, complete the required fields, click the Schedule option and select the desired recurrence.
No. You can transfer money to other FirstBank accounts free of charge.
Make Payments
Enjoy the convenience of making payments from anywhere and anytime.
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Bills
Make payments to over 4,000 registered merchants using your FirstBank checking accounts
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Loans, Credit Cards, and Lines of Credit
Pay your FirstBank mortgage loans, personal loans, boat loans, auto loans and leases, credit cards, and lines of credit with your FirstBank accounts or using accounts from other financial institutions in Puerto Rico and the United States*
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Schedule your payments to run automatically as often as you need, and on the dates that you want
* The registry of third-party accounts is subject to approval by FirstBank per its discretion.
FREQUENTLY ASKED QUESTIONS
Adding new merchants through digitalbanking.1firstbank.com is easy. To do so, watch the video tutorial on this section or download the PDF for instructions on the process.
Payments made Monday through Friday before 5 p.m. will be debited and processed the same day. Payments made after 5 p.m., on holidays or on weekends, will be processed the next business day.
With Digital Banking, you may pay the following FirstBank accounts:
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Auto loans and leasing
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Mortgages loans
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Personal loans
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Credit cards
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Lines of credit
You can also make payments to accounts from other financial institutions in Puerto Rico and the United States through Bill Payments.
In order to pay off your loan, you must contact FirstLine Solutions at 787-725-2511 or toll-free at 1-866-695-2511.
Yes, you can pay any FirstBank loan with accounts from other banks in Puerto Rico and the United States, as long as you register* those accounts through digitalbanking.1FirstBank.com.
*The registry of third partyaccounts is subject to approval by FirstBank, per its discretion.
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Payments issued from your FirstBank accounts before 5 p.m. from Monday to Friday will be debited and processed on the same day. Payments issued after 5 p.m. or during the weekend will be processed on the next business day.
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Payments made using accounts from other banks will be processed on the same day if issued before 5 p.m. Monday through Friday, and will be debited from your account within 3 to 5 business days.
Yes, you can set up recurring payments of bills, loans and credit cards though digitalbanking.1FirstBank.com
You will receive a notification via email including the date, amount, account to be paid, and confirmation number of the transaction. You may also view your payment status on the History section of Digital Banking.
Deposit with your Mobile Device¹
With Depósito Expreso Móvil¹ you can deposit your checks at any time and anywhere from your mobile device through the Digital Banking mobile application.
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A convenient, quick, and safe way to deposit checks using your mobile device
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Deposit limit of $10,000 per check, per day; and $20,000 per month¹
Remember to place the check on a flat surface with good lighting.
Endorse your check by signing it, write "For mobile deposit only” and the account number.
Deposits sent before 7:00 p.m., on regular business days, will be processed on the same day. Subject to verification and validation of the deposit.
FREQUENTLY ASKED QUESTIONS
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Individual checking accounts are eligible to deposit via your mobile device.
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To find out whether or not your account is eligible, contact us at 787-725-2511 or toll-free at 1-866-695-2511.
You will receive an email notification once your deposit is received, processed, approved, or declined.
All deposits made before 7:00 p.m. on business days, it will be processed the same day and will be available once it is validated and accepted by FirstBank. Subject to verification and validation of the deposit.
Funds will be available according to FirstBank's Funds Availability Policy, included in the Deposit Accounts Agreement.
There is a limit of $10,000 per check, per day; and $20,000 total per month. The monthly cycle begins 25 business days after the date of the last deposit made through this service.
The service is available for mobile devices with iOS and Android operating systems.
Alerts and Notifications
Set up alerts in order to receive email messages regarding:
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Your account balance
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Transfers made
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Receive security alerts about your profile activity
For your convenience, you can set the parameters and frequency with which you wish to receive these alerts.
FREQUENTLY ASKED QUESTIONS
You will receive security alerts, failed login attempts, duplicate sessions when your account is open on two devices, and when you make changes to your security settings.
Programming notifications is easy. To do so, watch the video tutorial on this section or download the PDF for instructions on the process.
Yes. You will be able to define the notifications and alerts for your accounts.
For account balance, you can decide if you want to receive the notification based on any balance you may have, or when the balance is higher or lower than a certain amount. Similarly, you will be able to set up the frequency in which you wish to receive the notification.
You will receive the alerts to the email address you have configured in Digital Banking in the language configured in your service.
Receive e-Statements
Access your account statement history:
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For up to 18 months
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Only in electronic format
By activating this option, you will deactivate your paper statements received by mail. You will then receive an email notification when it is available through Digital Banking in the Statement section.
Member FDIC. All products and services are subject to FirstBank's terms, conditions and restrictions. ¹Funds will be available according to FirstBank's Funds Availability Policy, included in the Deposit Accounts Agreement.