As part of its ongoing efforts to enhance customer experience and services, FirstBank will be performing a system maintenance, which will require adjustments to its operations:
  • Humacao 
  • Las Catalinas I
  • Mayagüez Mall
  • Montehiedra
  • Plaza Carolina 
  • Plaza del Caribe-Ponce
  • Plaza del Sol
  • Plaza Las Américas
  • San Patricio

  • Friday, February 14: 

  • Branches that usually open until 5:00 pm will operate until 4:30 pm. All other branches will maintain their regular hours. Visit 1firstbank.com for specific branch business hours.

  • Saturday, February 15:

  • All branches will remain closed. However, customers can still deposit checks or cash using the Depósito Expreso service at ATMs.
  • Customers will be able to use their debit cards for purchases, as well as make payments and ATM and ATH Móvil transactions.   
  • Also, they can use their credit cards for purchases.
  • Tu Banca Digital will continue to provide access to viewing account balances and check deposits, as well as issuing payments.
  • The FirstLine Solutions Center will provide service during regular business hours, from 6:00 am to 12:00 midnight.

  • Monday, February 17: 

  • For Presidents’ Day, the following branches will open during the holiday schedule, from 9:00 am to 1:00 pm: Mayaguez Mall, Montehiedra, Plaza Carolina, Plaza del Caribe-Ponce, Plaza del Sol, Plaza Las Américas, San Patricio, Las Catalinas I, and Humacao. All other branches, FirstMortgage and FirstBank Insurance, will remain closed. The other services will be available as usual.

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