How to identify common banking fraud and protect your financial information

 

In Puerto Rico, fraud schemes continue to evolve, using increasingly sophisticated tactics — from phone calls and fake emails to unexpected home visits. Many of these schemes target vulnerable consumers, especially older adults.

 

At FirstBank, we continuously work to protect your information and help you recognize signs of fraud before it affects your financial security. Below are some of the most recently reported fraud schemes and how you can protect yourself.

 

Fraud #1: Scammers visiting your home to collect your card

How this scheme works

 

One of the most concerning fraud schemes begins with a phone call from someone pretending to be a bank representative who claims your card has suspicious activity. They may tell you they will send someone to your home to collect the card.

In some cases, scammers use social engineering techniques to obtain your PIN, allowing them to withdraw money or make purchases using your card.

 

Warning signs

  • Requests to physically hand over your card

  • Individuals claiming to be bank employees visiting your home

  • Requests for your PIN or confidential information

Remember

  • FirstBank will never send personnel to your home to collect your card.

  • Never share your PIN with anyone.

  • If you receive this type of call or visit, end the communication immediately and contact FirstBank through official channels.

Fraud #2: International calls pretending to be from the bank

There has been an increase in fraudulent calls from international numbers, including numbers beginning with +44. These calls attempt to get individuals to answer, return the call, or provide personal information.

 

In many cases, scammers attempt to impersonate financial institutions or create urgency to obtain confidential information.

How to protect yourself

  • Do not answer unexpected calls from international numbers.

  • Never share financial information over the phone.

  • If someone claims to be from the bank, hang up and call FirstBank directly using the official number. FirstLine Solutions Center: 787-725-2511

Fraud #3: Emails that imitate official communications

Fraudulent emails, or phishing, continue to increase. These messages often include urgent language such as:

  • “Verify suspicious activity”

  • “Update your account now”

  • “Your account will be suspended”

Some use logos, templates, and designs that closely resemble legitimate institutions to direct users to fake links requesting personal information or login credentials.

Recommendations to identify these emails

  • Always verify the sender’s email address.

  • Do not click links or download attachments if you were not expecting the message.

  • Access your account only through the official FirstBank website or mobile app.

What to do if you suspect fraud or become a victim

Acting quickly can help minimize potential damage. If you suspect fraud:

  • Change your passwords immediately at https://www.1firstbank.com/pr/en/digital-banking.html

  • Log out of active sessions on your devices.

  • Save evidence such as messages, phone numbers, or screenshots.

  • Contact FirstBank immediately through official channels.
    FirstLine Solutions Center: 787-725-2511, or visit your nearest branch.

  • Report the incident to the appropriate authorities, such as the Puerto Rico Police or the FBI.

Prevention is your best protection

 

Staying informed is one of the most effective ways to protect your financial security. Share this information with family and friends, especially older adults who may be more vulnerable to these types of scams.

 

At FirstBank, we reaffirm our commitment to keeping you informed, secure, and supported every step of the way. If you receive a suspicious call, email, or visit, stop communication and contact FirstBank directly through official channels.

 

Your financial security is our priority.

Call us: 1-787-725-2511

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