These days, many seniors have taken to the digital world. They shop online, check their bank accounts from their cell phones, and communicate with loved ones by video. 

However, it’s also true that this new terrain can come with traps – suspicious messages, fake calls, emails that seem to be legitimate, and endless fraudulent attempts to catch seniors off guard.

That’s why we want to share 6 steps to help your elderly loved ones navigate online with more confidence and security:

1. Strong passwords that are not complicated.

Tell them not to create passwords such as “1234, MyDog or password. Teach them to create phrases that make sense, such as: ILikeCoffeein2025! Not only is it secure, but easy to remember.

2. Digital fraud – how to recognize it without panicking.

Give them a simple list of red flags:

•  Emails or texts that seem like they’re from a bank, but something doesn’t look right
• ·Calls that urgently ask for personal data
•  Promises or offers that sound too good to be true

While it’s not a matter of creating fear, it’s a way for them to prepare. You want them to learn to say, “Something doesn’t seem quite right. I better ask someone, because it’s better to identify the hoax in time, rather than regret it later.”

3. Doubt is healthy (and saves accounts).

Remind them that no bank will ever ask them for their password, PIN, account or card number, or Social Security information through a message or call.

If something seems too good to be true, you’re probably right. Don’t buy into the hoax, and avoid fraud right away!

4. Two-step verification = a double lock.

Enable this feature on their email, online banking and other important accounts. It’s like putting two locks on the door: more work for the thief, and more peace of mind for everyone.

5. View updates as protection – not a hassle.

Yes, sometimes they’ll see the message “An Update is Available,” just when they’re ready to view their grandchildren’s photos. However, those updates are key to preventing hackers from getting in. Help them through the process.

6. Teach them calmly, and don’t rush them.

Not everything is a warning; it’s also about being there for them. Give them demonstrations, let them practice, and celebrate their progress. The important thing is for them to feel safe and in control.

Because digital security is very important…

At FirstBank, we believe in protecting those who have done so much for us. If you have seniors in your life, become their digital ally. Inform them, be there for them, and if you need more tools, visit our Security & Fraud section. 

Together, we can help them confidently say, “I know how to navigate the digital world too! And I don’t buy into the fraud and hoaxes!”