Customer service

  • Customer Service
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    Customer Service

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    Telephone

     

    1-866-695-2511 (USVI) (Toll-free)

    1-284-494-2662 (BVI)

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    Hours

     

    Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)

    Available everyday from 8:00 a.m. to 5:00 p.m. (BVI)

    FirstLine Solutions Center (Customer Care)​

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    Address

     

    PO Box 9146

    San Juan, PR 00908-0146

    Do you need help with any of our products or services?

  • Commercial Lending
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  • Credit Cards
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  • FirstMortgage
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  • Insurance
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  • Personal Loan
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  • Auto Loan
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    Customer Care & Sales

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    Telephone

     

    1-340-775-8805 (USVI)

    1-284-494-2662 (BVI)

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    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m.

    Merchant Services (POS)

    Customer Care

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    Telephone

     

    787-701-2265

    1-855-701-2265 (toll free)

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    Hours

     

    Monday through Sunday from 6:00 a.m. to 12:00 a.m.

    Sales

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    Telephone

     

    787-282-1105

    1-855-382-1105 (toll free)

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    Hours

     

    Monday through Friday from 8:00 a.m. to 6:00 p.m.

    Saturdays from 9:00 a.m. to 1:00 p.m.

    Sundays (closed)

    Make your Payments

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    Telephone

     

    787-282-6385 (current)

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    Address

     

    Attn: Credit Cards

    PO Box 11865

    San Juan PR 00910-3865

    Customer Care

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    Telephone

     

    1-866-695-2511 (USVI)

    1-284-494-2662 (BVI)

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    Hours

     

    Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)

    Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)

    Sales

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    Telephone

     

    1-340-775-4663 (USVI)

    1-284-494-2662 (BVI)

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    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m. (USVI)

    Monday through Friday from 8:30 a.m. to 5:00 p.m. (BVI)

    Make your Payments

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    Address

     

    Attn: First Mortgage

    PO Box 9146

    San Juan, PR 00908-0146

     

     

    Customer Care

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    Telephone

     

    1-866-695-2511 (USVI)

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    Hours

     

    Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)

    Sales

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    Telephone

     

    1-340-772-6227 

    (St. Croix)

    1-340-775-8519

    (St. Thomas-St. John)

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    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m.

    Make your Payments

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    Address

     

    Attn: FirstBank Insurance Agency

    PO Box 9146

    San Juan, PR 00908-0146

     

     

    Customer Care

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    Telephone

     

    1-866-695-2511 (USVI) (Toll-free)

    1-284-494-2662 (BVI)

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    Hours

     

    Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)

    Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)

    Sales

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    Telephone

     

    1-340-776-LOAN (5626) (USVI)

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    Hours

     

    Monday through Friday 8:00 a.m. to 6:00 p.m.

    Saturday from 9:00 a.m. to 1:00 p.m.

    Sunday (Closed)

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    Telephone

     

    1-284-494-2662 (BVI)

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    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m.

    Make your Payments

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    Address

     

    ATTN: Consumer Credit FirstBank Puerto Rico,

    PO Box 9146,

    San Juan, PR 00908

     

     

    Customer Care

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    Telephone

     

    1-866-695-2511 (USVI) (Toll-free)

    1-284-494-2662 (BVI)

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    Hours

     

    Available everyday from 6:00 a.m. to 12:00 a.m. (USVI)

    Available everyday from 8:00 a.m. to 5:00 a.m. (BVI)

    Sales

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    Telephone

     

    1-340-776-LOAN (5626) (USVI)

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    Hours

     

    Monday through Friday 8:00 a.m. to 6:00 p.m.

    Saturday from 9:00 a.m. to 1:00 p.m.

    Sunday (Closed)

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    Telephone

     

    1-284-494-2662 (BVI)

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    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m.

    Make your Payments

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    Address

     

    ATTN: Consumer Credit FirstBank Puerto Rico,

    PO Box 9146,

    San Juan, PR 00908

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