Do you need help with any of our products?

  • Electronic Banking Channels
    Tab image
  • Lost or Stolen ATM/Debit Card
    Tab image
  • 24-Hour Telephone Banking
    Tab image
  • Commercial Banking
    Tab image
  • Lending Operations Center
    Tab image

    Customer Care

    Icon

    Telephones

     

    305-577-6000
    1-866-456-2265 (Toll-free)

    Icon

    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m.

    Customer Care

    Icon

    Telephones

     

    1-866-456-2265  (Toll-free)
    1-800-554-8969  (Toll-free)

    Customer Care

    Icon

    Telephone

     

    1-877-662-3872  (Toll-free)

    Business Banking Services

    Icon

    Telephone

     

    305-280-0050

    Icon

    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m.

    Corporate Banking Services

    Icon

    Telephone

     

    305-577-6000 ext. 522

    Icon

    Hours

     

    Monday through Friday from 8:30 a.m. to 5:00 p.m.

    Existing Auto Loans Requests

    Payoff Requests for All Types of Existing Loans (Mortgage, Auto and Commercial)

    Existing Mortgage Loans Request (Insurance, Tax and Escrow)

    Existing Loans and General Servicing Request

    Collections Department for existing Auto and Mortgage Loans

    Fannie Mae, Ginnie Mae and FHA Loans

    Icon

    Telephone

     

    1-800-983-4120  

    (Toll-free)

    Icon

    Hours

     

    Monday through Friday form 8:00 a.m. to 6:00 p.m.

    Saturdays from 8:00 a.m. to 6:00 p.m.

    Sundays (Closed)

    You’re about to leave 1FirstBank.com and visit a third-party website. This third-party web page contains and is subject to terms of use, conditions and privacy policies that are not those of FirstBank Puerto Rico. When you visit third-party websites, you acknowledge and agree that FirstBank Puerto Rico is not responsible for the products, services, contents, security and/or information that is shown and/or offered on the third-party website you’re about to visit.


    To continue, press 'Accept'. If you do not wish to visit the third-party website, close this window or press 'Cancel'. Thank you!